Privacy Policy

Here are the terms and conditions regarding the privacy policy on

Within the scope of using the services accessible on its website,, DEÏ, as the data controller, may collect and process personal data concerning you. Personal data refers to any information relating to an identified or identifiable natural person; an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or one or more specific elements pertaining to their physical, physiological, mental, economic, cultural, or social identity.

DEÏ is committed to respecting the privacy rules of its prospects and visitors to its website, mobile site, and mobile applications. All processing of personal data carried out within the framework of the accessible services complies with the applicable local regulations on personal data protection, including the provisions of the amended “Information Technology and Liberties” law of January 6, 1978, and the General Data Protection Regulation (EU Regulation 2016/679) or “GDPR.”

DEÏ is responsible for processing your personal data.

To ensure the proper application of these rules, DEÏ has appointed a data protection officer who acts as the privileged liaison with the National Commission for Information Technology and Civil Liberties (CNIL). DEÏ also implements appropriate internal procedures to raise awareness among its employees and ensure compliance with these rules within the company.

What are DEÏ’s commitments regarding the protection of personal data?

DEÏ undertakes to guarantee a high level of protection for the personal data of its customers, prospects, users of its website, mobile site, and mobile applications, as well as any other individuals whose personal data it processes.

DEÏ undertakes to comply with the regulations applicable to all processing of personal data that it carries out. In particular, DEÏ commits to respect the following principles:

  • Your personal data is processed lawfully, fairly, and transparently (lawfulness, fairness, transparency).
  • Your personal data is collected for specified, explicit, and legitimate purposes and is not further processed in a manner incompatible with these purposes (purpose limitation).
  • Your personal data is stored in a manner that is adequate, relevant, and limited to what is necessary for the purposes for which it is processed (data minimization).
  • Your personal data is accurate, kept up to date, and all reasonable measures are taken to ensure that inaccurate data, considering the purposes for which it is processed, are erased or rectified without delay (accuracy).

DEÏ implements appropriate technical and organizational measures to ensure a level of security appropriate to the risk inherent in its processing operations, comply with regulatory requirements, and protect the rights and data of the individuals concerned from the outset of the processing operations.

Furthermore, DEÏ contractually imposes the same level of personal data protection on its subcontractors (service providers, suppliers, etc.).

Lastly, DEÏ undertakes to comply with any other principles required by the applicable regulations on personal data protection, particularly concerning the rights conferred on the individuals concerned, the retention periods for personal data, and the obligations relating to cross-border transfers of personal data

Means of collecting your data

In the context of our relationship, you may provide us with your personal data through various means, including on our website, our mobile application during your internet browsing, purchases, when filling out various collection forms, subscribing to a newsletter, creating an account, submitting an application, posting comments on our social media pages, contacting DEÏ, or otherwise transmitting your personal data to us.

Processing purposes and legal bases

Your data is primarily used for purchases, after-sales service, processing your requests and/or complaints, as well as ensuring flight security and combating fraud.

In addition to cases where your consent has been obtained (particularly for communicating personalized offers), the processing of your data for the aforementioned purposes is necessary, including:

To ensure the performance of the sales contract, for the legitimate interests pursued by DEÏ (including the development of new services and offers, improving customer service…).

Specifically, your data is used:

To enable you to benefit from all the services or features available on the DEÏ website, its mobile site, and its mobile applications.

To allow you to navigate our website, to better tailor our information, notifications, offers, and other forms of services to your interests.

To be enriched by sharing certain information with preferred business partners in order to improve our understanding of your interests and enable us to send you personalized offers and other forms of services (subject to your prior agreement where required and in compliance with your right to object, in accordance with applicable rules on commercial prospecting).

DEÏ commits to keeping your personal data for a period not exceeding the time necessary for the purposes for which they are processed. Additionally, DEÏ retains your personal data in accordance with the retention periods imposed by applicable laws.

These retention periods are defined based on the processing purposes implemented by DEÏ and take into account, in particular, the applicable legal provisions imposing a specific retention period for certain categories of data, any applicable statute of limitations, as well as recommendations from the CNIL (French Data Protection Authority) regarding certain categories of data processing.

1. Recipients of your data

The data collected on the DEÏ website, its mobile site, and its mobile applications may be disclosed to third parties (such as transport companies). We remind you that in this context, DEÏ requests its service providers to implement strict measures of confidentiality and protection of this data.

2.Transfer of data outside the European Union

Some of the recipients mentioned above may be located outside the European Union and have access to all or part of the personal information collected by DEÏ.

In this regard, DEÏ is committed to ensuring the protection of your data in accordance with the strictest rules, including through the signing, on a case-by-case basis, of contractual clauses based on the European Commission’s model, or any other mechanism compliant with the GDPR, whenever your personal data is processed by a service provider outside the European Economic Area and whose country is not considered by the European Commission to provide an adequate level of protection.

In accordance with the applicable regulations regarding the protection of personal data, you have the right to access, rectify, delete, limit, and object to the processing and portability of your personal data at any time. Furthermore, you have the legal right to define directives regarding the fate of your personal data after your death. In addition, any person who was a minor at the time of collecting their personal data can request its deletion as soon as possible.

These rights can be exercised by mail at the following address:


Attn: Data Protection Officer 7 rue le Bouvier, 92340 Bourg-La-Reine

In this regard, please accompany your request with the necessary elements for your identification (name, first name, email) as well as any other information necessary to confirm your identity. For certain specific services, these rights may be exercised directly online (management of your user account, management of your purchases).

You also have the right to lodge a complaint with the National Commission for Informatics and Liberties (CNIL) in case of violation of the applicable regulations regarding the protection of personal data, including the GDPR.

When you are in contact with our customer service, your call may be recorded for the purposes of improving service quality, preventing disputes, and malicious calls. If you do not wish to be recorded, please inform the advisor directly.

You also have the right to object to the processing of your personal data for commercial prospecting purposes. When required by law, your data will only be used for electronic prospecting purposes after obtaining your explicit consent.

Furthermore, if you no longer wish to receive the DEÏ electronic newsletter by email, you can click on the unsubscribe link located at the bottom of each communication.